Serenova, a contact center-as-a-service (CCaaS) and workforce optimization (WFO) solution provider, has announced it has entered into a referral partnership with Fuze, a cloud-based unified communications (UCaaS) provider for the modern global enterprise, the company said.
Serenova recently merged with Lifesize, forming a cloud contact center and workplace collaboration company serving more than 10,000 customers worldwide. This new partnership with Fuze provides organizations with an end-to-end, cloud-based communication solution that elevates the customer experience across the globe.
As customer expectations evolve to demand a frictionless experience, combining UCaaS and CCaaS provides organizations with the flexibility to meet their customers on their terms and enables organizations to eliminate data and communication silos that stand as obstacles to a more unified customer experience–all while reducing total cost of ownership.
The Serenova and Fuze partnership brings together the market-leading UCaaS vendor with the most globally scalable CCaaS solution to provide a complete, unified view of all contact center activity anytime, anywhere. The combined solution enables employees across large global organizations to make informed decisions for a more seamless and efficient customer experience.
Together, Serenova and Fuze will enable enterprise organizations to meet the broader communications needs of customers and deliver improved global omnichannel customer experiences. To learn more about the partnership, visit: https://www.serenova.com/fuze-ucaas.
Fuze is a global cloud communications provider for the enterprise. Founded in 2006, Fuze is headquartered in Boston, MA with offices around the world. For more information, visit fuze.com.
Serenova is a provider of cloud-based, multichannel contact center software to global enterprises and BPO service providers. For more information, visit www.serenova.com.