SendBird adds HIPAA compliance to empower care providers

SendBird, the fully customizable chat and messaging platform for enterprise, consumer, mobile, and web applications, has announced that it reached a significant milestone in providing better communication to the rapidly growing telemedicine and virtual care industries, the company said.

SendBird now offers in-app chat and messaging protected by the privacy and security rules of HIPAA (Health Insurance Portability and Accountability Act of 1996), the federal law that dictates data privacy and security provisions for safeguarding protected health information (PHI) and electronic protected health information (ePHI) of individuals.

As virtual care continues to increase patient access and staff efficiency through mobile and digital technologies, SendBird offers forward-thinking organizations a secure chat solution backed by HIPAA. This is significant because it enables healthcare companies to empower care providers, patients, and app users to communicate about PHI securely over messaging and therefore to receive care and advice about personal health through the convenience of their mobile devices.

SendBird has already experienced strong customer growth across the healthcare industry. It has helped companies including Healthline, Healint, Gryt, Steady Health and Sibly augment patient care by providing real-time in-app chat to communities built around shared diagnoses, counseling, and peer support.

SendBird is a fully customizable chat and messaging platform with a managed infrastructure for enterprise, consumer, mobile and web applications. It provides the necessary Software Development Kits (SDK) and API, front and backend technology so that businesses can launch a customized in-app messaging experience quickly, efficiently, and at scale.