Semafone to Empower Contact Centers with Actionable Payment Transaction Analytics

Semafone®, the provider of data security and multi-channel compliance solutions for call and contact centers, has announced Intelligence+, a brand-new, real-time data analytics offering, integrated into its award-winning and patented telephone payments solution — Cardprotect Voice+, the company said.

Intelligence+ ensures that Cardprotect Voice+ customers have access to meaningful real-time data from calls and payment transactions as they occur across the contact center. With advanced analytical capabilities beyond those of standard business intelligence tools, Intelligence+ can provide customers with valuable and deeper insights into their payments platform performance.

Customers can elect to receive all their raw data from the Cardprotect Voice+ platform to define and run data reports over specific durations, from 24 hours, to 90 days and beyond, or any time period in between. This functionality enables customers to add the data to their own database management system (DBMS) and completely customize reports, with full flexibility to change the appearance and reporting periods.

Intelligence+ is compliant with industry regulations such as the Payment Card Industry Data Security Standard (PCI DSS), the European Union´s General Data Protection Regulation (GDPR), HITRUST standards, and the upcoming California Consumer Privacy Act (CCPA). Strict compliance with these industry regulations and standards ensures better protection of consumers´ personally identifiable information (PII), significantly reducing an organization´s risk of a brand-damaging data breach, while providing a frictionless agent and customer experience.

Semafone provides pure cloud, hybrid cloud and on-premises solutions to contact centers and all businesses accepting payments; enabling them to collect personal data securely across all channels — including the telephone, webchat, social media, email, SMS, QR codes and more. Semafone´s patented data capture method collects sensitive information such as payment card or bank details and social security numbers directly from the customer for processing. To learn more, visit www.semafone.com and follow us on LinkedIn, Twitter and Facebook.