Securus Technologies has completed an industry record 30 million inmate audio and video calls in a single month — March 2016, processed over the largest voice over internet protocol (VoIP) inmate platform in the world, the company said.
The term VoIP specifically refers to the provisioning of communications services (voice, fax, SMS, voice messaging) over data networks, rather than via the public switched telephone network (PSTN). The steps and principles involved in originating VoIP telephone calls are similar to traditional digital telephony and involve signaling, channel setup, digitization of the analog voice signals, and encoding. Instead of being transmitted over a circuit-switched network, however, the digital information is packetized, and transmission occurs as IP packets over a packet-switched network.
Such transmission entails careful considerations about resource management different from time-division multiplexing (TDM) networks.
Headquartered in Dallas, Texas, and serving more than 3,450 public safety, law enforcement and corrections agencies and over 1,200,000 inmates across North America, Securus Technologies is committed to serve and connect by providing emergency response, incident management, public information, investigation, biometric analysis, communication, information management, inmate self-service, and monitoring products and services in order to make our world a safer place to live.