SDL, DRUID to Power Multilingual Chatbot Conversations

SDL (LSE: SDL), the intelligent language and content company, announces it has entered into a technical partnership with DRUID, specialists in conversational AI, to launch multi-lingual virtual assistants for enterprise organizations that enable real-time communication through chatbots, the company said.

By integrating SDL Machine Translation with DRUID virtual assistants, companies will be able to conduct chatbot conversations in different languages with employees, customers, partners and suppliers. The solution offers a real-time “interpreter mode” function, which can translate conversations along with “live chat” which can translate into multiple languages in real-time. This supports the need for customers to easily translate entire conversations as well as enable scenarios where an agent — human or virtual — needs to communicate across multiple languages simultaneously.

Chatbots are commonly configured to undergo complicated question-and-answering activities in different languages, but language-specific customization can be complex, time-consuming and costly. The issue becomes even more complex when a chatbot is connected to various data sources (ERP, CRM, BI, HRIS, or other types of business applications). However, with SDL Machine Translation, chatbots can converse in multiple languages without the need to translate data sources or conversational flows.

SDL is the intelligent language and content company.

DRUID (www.druidai.com) is a company that develops smart virtual assistants for Enterprise-type organizations.