Samsung increases customer care touchpoints

Samsung Electronics America, Inc. has announced it is bringing same-day, in-person authorized service to Galaxy phone owners nationwide, the company said.

Starting on March 15, Samsung customers are able to bring in their Galaxy mobile devices to more than 300 Samsung Care authorized uBreakiFix service locations in the US for same-day support, and within two hours or less for most repairs.1 Samsung has plans to continue to expand the program across the country throughout 2018.

Galaxy owners can easily schedule an appointment at one of the Samsung Care authorized uBreakiFix service locations nationwide online, or simply drop off their device without an appointment. All Samsung Care authorized uBreakiFix service locations use genuine Samsung parts, proprietary Samsung tools for the repairs, and conduct repairs by Samsung certified pros.

The Samsung Care authorized uBreakiFix service locations are in all major US metro areas and reach the majority of the continental US population.2 By early 2019, Samsung and uBreakiFix plan to add nearly 200 more Samsung Care authorized uBreakiFix service locations to expand customer reach.

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a recognized innovative provider of consumer electronics, mobile devices and enterprise solutions. To discover more about Samsung, visit www.samsung.com.