Salesforce adds new conversation channels

Salesforce [NYSE: CRM], the global provider of CRM, has delivered new conversation channels in Salesforce Essentials, the all-in-one CRM solution built specifically for small businesses, the company said.

Salesforce Essentials empowers every small business to tap into the power of Salesforce with apps for sales and service that are easy to set up, use and maintain. Now small businesses can easily manage and engage with customers on their preferred channels including Facebook Messenger, Instagram and YouTube–all while having a single view of the customer.

Salesforce is the global provider of Customer Relationship Management (CRM), bringing companies closer to their customers in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies–cloud, mobile, social, Internet of things, artificial intelligence, voice and blockchain–to create a 360-degree view of their customers. For more information about Salesforce (NYSE: CRM), visit: