Sabio acquires Callware

The Sabio Group has announced the acquisition of Callware, Spain´s specialist provider of Workforce Optimisation (WFO), Unified Communications and Cloud contact centre solutions with operations in Spain and Mexico, the company said.

The acquisition strengthens Sabio Group´s domestic capabilities establishing them as the largest independent contact centre specialist in Spain.

Bringing Callware into the Sabio Group confirms Sabio as a independent provider of advanced Workforce Optimisation solutions and business consultancy, with a particular focus on the application of Speech Analytics, Workforce Management and Customer Experience Process Optimisation.

By combining these specialisms, the Sabio Group will be able to deliver increased value to clients across all geographies.