RingCentral, Inc. (NYSE: RNG), a provider of global enterprise cloud communications, collaboration, and contact center solutions, has announced that PM Pediatrics, the nation´s largest provider of specialized pediatric urgent care, is using RingCentral´s cloud communications solution to help meet the rapid acceleration of patient and staff communications needs amidst the COVID-19 pandemic, the company said.
RingCentral is enabling patients to connect with health professionals, while enabling their employees to work together while working from home.
Established in 2005, PM Pediatrics has over 60 locations across the country and is growing rapidly. Prior to COVID-19, the urgent care network was already using RingCentral´s cloud communications solution in some of its newer locations. Once the pandemic hit, the increasing volume of patient communications quickly overwhelmed their existing legacy communications infrastructure at older locations.
In order to improve overall patient communications and engagement as they began to offer COVID-19 testing, PM Pediatrics accelerated the adoption of RingCentral´s cloud-based solution. It was successfully rolled out across most remaining locations in a number of days, allowing the urgent care network to seamlessly reroute patient communications from their busiest locations to doctors located in PM Pediatrics offices less impacted by the current crisis and to update their Interactive Voice Response (IVR) as messaging changed. Additionally, employees based at the organization´s headquarters were able to work from home and maintain business continuity.
RingCentral is a provider of cloud Message Video Phone (MVP), customer engagement and contact center solutions for businesses worldwide. More flexible and cost-effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral´s open platform integrates with third-party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.