RingCentral launches integrated collaborative contact center

RingCentral, Inc. (NYSE:RNG), a provider of global enterprise cloud communications and collaboration solutions, has announced its Collaborative Contact Center solution, which transforms the way organizations manage customer engagement, the company said.

RingCentral Contact Centerâ„¢ integrated with RingCentral Glipâ„¢, a team messaging and collaboration solution, and new RingCentral Pulseâ„¢ service enables agents and supervisors to communicate and collaborate across their organizations in real time to resolve customer issues efficiently.

RingCentral Pulse provides intelligent bots that monitor critical call center metrics in real time and provide automated alerts and notifications to key stakeholders directly into RingCentral Glip messaging teams. This will enable companies to deliver superior quality service to their customers. In addition, all the various agent groups in the contact center automatically have corresponding teams in RingCentral Glip to enlist help of other agents and experts in the enterprise to improve response times.

RingCentral, Inc. (NYSE:RNG) is a provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today´s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral´s open platform integrates with business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.