RingCentral, Inc. (NYSE:RNG), a provider of global enterprise cloud communications and collaboration solutions, has announced that Market Force Information (Market Force), a provider of customer experience management, has selected RingCentral to expand its contact center operations and enhance productivity of its global workforce across multiple locations in US, Canada, and Europe, the company said.
Recently named a breakout vendor by Forrester Research, Market Force offers customer experience solutions, including contact center services, customer experience and employee engagement surveys, mystery shopping, and social media review tracking. Serving hundreds of customers globally, Market Force was seeking a contact center solution that would better support the growth of its customer experience management business.
Market Force InformationÂ® is a customer experience (CX) management company that provides location-level measurement solutions that help businesses protect their brand reputation, delight customers and make more money. For more information about Market Force, visit www.marketforce.com.
RingCentral is a provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today´s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device.