RingCentral, Inc., (NYSE:RNG), a provider of enterprise cloud communications and collaboration solutions, has announced two new real-time analytics capabilities that provide deep levels of insight into the RingCentral Office communications solution, the company said.
RingCentral Quality of Service Analytics gives enterprise IT teams the ability to anticipate and diagnose any voice quality of service issues impacting users globally before they escalate to critical problems.
RingCentral Live Reports empowers business department leaders to track customer interactions in real time to ensure they are receiving the best customer service.
RingCentral provides cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today´s mobile and distributed workforce to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax.