RingCentral, Inc. (NYSE: RNG), a provider of global enterprise cloud communications and collaboration solutions, has announced that ChenMed, a physician-led, full-risk primary care market leader transforming healthcare for seniors, has deployed RingCentral OfficeÂ® and RingCentral Contact Centerâ¢ cloud communications solutions, the company said.
Based on the successful roll-out of 1,900 RingCentral Office seats, and the significant upgrade from ChenMed´s previous provider, ChenMed decided to also add over 300 RingCentral Contact Center seats.
The initial deployment of 1,900 RingCentral Office seats across 41 ChenMed locations was completed with the assistance of the RingCentral Professional Servicesâ¢ team in just six weeks. In addition, the RingCentral Professional Services team provided advanced network consulting to resolve complex network design, which cleared the path to a successful implementation.
ChenMed is also using RingCentral CloudConnectâ¢, an add-on service that enables a private, dedicated interconnection for customers to use their preferred network service provider through a private data exchange to connect directly to the RingCentral cloud.
In order to continuously improve the patient experience, ChenMed´s team expanded its adoption of RingCentral Contact Center across over 300 help-desk agents. The advanced routing, queuing, and call distribution of RingCentral Contact Center will give them greater patient engagement, flexibility, and control over calls. The RingCentral Contact Center solution interoperates with RingCentral Office, providing a seamless experience that keeps help-desk agents connected with customers and other employees across the entire enterprise.
The next phase of ChenMed´s deployment is to leverage RingCentral´s open platform APIs, which will enable its team to customize day-to-day workflow and drive operational efficiencies. In addition, ChenMed leverages the RingCentral Fax capability to easily fax files with direct upload and download, without the need for email. As fax functionality continues to be a primary and widely used means of communication among healthcare organizations, ChenMed uses the RingCentral fax APIs to automate the association of faxes with patient records, as well as set up click-to-fax for outbound faxes, all while maintaining strict confidentiality.
RingCentral is a provider of global enterprise cloud communications and collaboration solutions.