RingCentral, Inc., (NYSE:RNG), a provider of enterprise cloud communications and collaboration solutions, has announced that it has entered into a definitive agreement to acquire Connect First, a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies, the company said.
Connect First´s platform is deployed by customers such as the ASPCA, Carnival Cruise Line, Party City, PBS, United Way, and Business Process Outsourcers (BPOs) for large service providers such as Charter Cable, Comcast, and SiriusXM.
With the Connect First acquisition, the RingCentral Customer Engagement portfolio will include RingCentral Contact Centerâ¢ for inbound communications and Workforce Optimization (WFO), RingCentral Engageâ¢ for digital customer engagement, and Connect First for outbound/blended customer interactions.
The Connect First cloud native platform is built from the ground up on a microservices architecture that is highly scalable and reliable, and runs on Amazon Web Services (AWS). All of Connect First´s capabilities are available through web-based APIs that enable rapid innovation and easy integration.
RingCentral is a provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect from any location, on any device, and via any mode.