UJET, Inc., a provider of customer support communications and solutions, has announced the release of a new e-book detailing how Millennial and Generation Z communications and technological preferences are reshaping customer support, the company said.
The e-book, The Expanding Wallets and Purchasing Influence of Millennials and Gen Z, focuses on how businesses can deliver an efficient and effective support experience to these two influential and growing demographic groups.
In order to align customer support with these groups´ preferred channels and tendencies, while still providing an immersive, engaging, and one-of-a-kind experience for customers of all generations, UJET has identified the following keys for business to adopt:
Optimize Support for Smartphone Users
Offer Messaging Support That´s Instant and Mobile
Provide Self-Service Options for Easy Fixes
Offer Fast Response and Resolution
Optimize for Social Media Connectivity
Personalize the Experience
UJET is propelling customer experience into the digital age by empowering support organizations to create intelligent workflows, make data actionable, and create a modern business model where organizations have the tools and technology they need to create an immersive, engaging, and one-of-a-kind experience for their customers.