PCI Pal, a secure payments provider to contact centres, has signed its first South African reseller contract with telecommunications and customer engagement solutions company, Ninzi-Connect, the company said.
The deal will allow Ninzi-Connect to sell PCI Pal´s suite of contact centre card payment security solutions to customers across the continent, ensuring PCI DSS compliance, reducing the risk of security breaches, and future-proofing their operations in anticipation of future data protection legislation.
The addition of PCI Pal´s cloud-based, secure payments solutions will significantly strengthen Ninzi-Connect´s existing portfolio of analytics, quality management and automation tools, and will allow the business to future-proof its customers´ contact centre operations in line with South Africa´s compliance legislations including the POPI Act.
For Ninzi-Connect customers, this will ensure their regulatory compliance while reducing their exposure to potential security breaches by descoping sensitive data from customer calls, eliminating the need to record or store information.
Security has dominated the headlines in South Africa recently, with a significant number of high-profile breaches affecting a large number of consumers and thrusting fraud into the spotlight. With incidents spanning several market sectors, the result is that many consumers are uncomfortable sharing personal or payment details over the phone.
PCI Pal is a specialist provider of secure payment solutions for contact centers and businesses taking Cardholder Not Present (CNP) payments. PCI Pal´s globally accessible cloud platform empowers organisations to take payments securely without bringing their environments into scope of PCI DSS and other relevant data security rules and regulations.