NTT Communications Corporation (NTT Com), the information and communications technology (ICT) solutions business within the NTT Group (TOKYO: 9432) has announced that it earned the ´valued partner´ accolade in 5 out of 12 categories according to the second edition of Digital Zenith Benchmark, a report recently published by Ocean82 that measures customer-centric evolution, the company said.
A total of 866 people, who work for large and multi-national enterprises, were interviewed about their experiences with global service providers, generating about 1,000 evaluations and 6,000 points of data, over the last 12 months. The data was analyzed using an algorithm to calculate a cooperation coefficient, which is denoted by DZ and named DIZEME.
The ´valued partner´ benchmark represents the point at which the level of cooperation between supplier and customer takes root and flourishes. It has a value of 100.
Ocean82 is an established marketing services firm specializing in benchmarking the customer service experience for the information & communication technologies industry.
NTT Communications solves the world´s technology challenges by helping enterprises overcome complexity and risk in their ICT environments with managed IT infrastructure solutions.