refund.me assists individual airline passengers and business travel buyers in securing compensation for flight delays, cancellations, missed connections, and re-routings under European Union (EC) 261/2004 legislation, the company said.
Airlines are obliged and responsible to run their operations to avoid delays by all means. Winter flight plans need to provide sufficient time for de-icing at stopovers since this is a standard procedure. Staff shortages due to crew members calling in sick are also often the reason for delays. Travel law experts consider this a conventional operational risk that must not harm the passengers.
Passengers often receive hotel vouchers and vouchers for restaurants at the airport. Any additional costs incurred must be reimbursed. Furthermore, the airline is obliged to provide adequate alternative transport – also within your passenger rights.
An estimated 11 million passengers per year are eligible for EUR 5.5 billion in compensation for flight disruptions covered under EU 261/2004. There is no financial cost or risk to companies as refund.me operates on a no-win, no-fee basis. Refund.me has a 94% success rate in securing compensation.
Since its foundation in 2012, refund.me has assisted individual airline passengers and business travel buyers from 145 countries in securing compensation from 350 airlines for flight delays, cancelations, missed connections, and re-routings covered by European Union (EC) 261/2004 legislation.