Reconomy picks Natterbox for telephony in Salesforce

Reconomy, the UK´s market-leading provider of outsourced recycling and resource management services, has announced that after evaluating solutions from NewVoiceMedia and Mitel, it has selected Natterbox to deliver a market telephony system, 100% embedded and managed in Salesforceâ„¢, the company said.

Natterbox is the telephony of Salesforce, a global cloud-based telecommunications company, enabling businesses to increase productivity and personalise their whole customer experience.

Natterbox launched in 2010 to solve business telephony issues and bring voice into the digitised customer experience through a global cloud PBX service that captures and integrates voice into customer processes and Salesforce® systems. Over 450 organisations around the world rely on Natterbox to set new standards in customer experience, drive measurable increases in sales efficiency, competitive advantage and organisational success.