Q-nomy Helps Customer Service Operations During the Coronavirus Crisis

Q-nomy Inc., a provider of omnichannel customer journey and customer experience optimization solutions, is presenting a full suite of software applications designed to enable personal customer service despite the limitations of social distancing, the company said.

Q-nomy´s flagship product Q-Flow® is a robust software platform that handles B2C interactions, customer service scheduling and real-time flow, and back-office processes. The software provides the proven stability alongside a high degree of flexibility, thanks to which the company was able to quickly develop solutions to the emerging needs of the COVID-19 crisis while ensuring the reliability and performance required by large service organizations.

For businesses and government organizations facing the constraints of moderate levels of distancing and isolation, Q-nomy offers two critical tools for reducing congestion in waiting rooms and service centers: scheduling, and digital screening.

The first is intended to encourage customers to book appointments and arrive just in time, thus avoiding long waiting and reducing the duration and depth of exposure to potential contagion. Digital screening uses online questionnaires to understand the customer needs and propose alternative methods of interaction, not requiring arrival at a physical service location.

For organizations operating under more strict lockdown conditions, Q-nomy offers a complete digital customer journey management solution. The solution allows service providers to schedule and handle mixed queues of customer requests originating from different interaction channels like video, chat, and so on. In particular, the solution is designed to enable staff used to meeting customers in person in managing video appointments.

Q-nomy is a software vendor providing solutions that optimize true omnichannel digital and physical business processes and customer journeys. Q-nomy helps global businesses and organizations to perform better by streamlining the customer journey in physical and online points of sale, service, and care. Q-nomy has over 1200 installations in five continents in healthcare, government, finance, telco, retail, and education organizations.