Ventana Research said that Pitney Bowes (NYSE: PBI) has won the Ventana Research 2015 Technology Innovation Award for Collaboration.
The annual award recognizes Pitney Bowes´ EngageOne Video technology and the application of this technology to provide the best possible outcomes in productivity, performance and support of an organization´s goals and objectives. The award recognizes Pitney Bowes as a pioneering leader that embraces technology to drive change and increase value for organizations around the world.
EngageOne Video is a first-of-a-kind customer engagement solution that delivers interactive communications designed specifically for each viewer. The technology helps telecommunications companies explain data and usage charges on billing statements; turns complicated insurance policies into interactive educational tutorials; and empowers financial service providers with the ability to better understand and communicate investment options to clients.
Each EngageOne Video acts as a customer service, sales, and marketing resource as viewers create their own experiences through self-selection of topics and actions relevant to their needs. Available around the clock for the always-on customer, EngageOne Video is developed for the individual consumer and can be accessed through any device of their choosing.
EngageOne Video offers human-like communications that improve customer satisfaction, lower call center volumes, and deliver higher customer retention rates. With the ability to draw on individual consumer insights, EngageOne Video can present tailored information for new customer on-boarding or billing inquiries, as well as deliver up-sell and cross-sell opportunities specific to the account.