Pindrop taps the cloud to mitigate attacks against call centers

128 Technology, the provider of Session Smart™ routing, has announced that Pindrop has selected its 128T Networking Platform to enhance its Tap to Cloud service, the company said.

Pindrop, the pioneer in voice security and authentication, is helping enterprise call centers reach their full potential by providing anti-fraud and authentication solutions designed specifically for the call center. Pindrop is using 128 Technology to provide a quick, simple, and secure way for their customers to move their data into their public cloud applications.

Increasingly, fraudsters leverage the call center to launch attacks, to significant financial loss and damage to brand reputations. In fact, Pindrop´s 2019 Voice Intelligence Report found that 90 voice channel attacks occurring every minute in the US Pindrop call center and voice application solutions offer multi-factor protection, analyzing every part of the phone call, including the phone number, reputation, voice, network, behavior, and full audio signal for maximum intelligence.

The Session Smart™ Router from 128 Technology provides the ability to monitor paths and direct sessions, designating the appropriate level of service for the needs of the applications. The solution creates a more efficient connection for getting voice and call data into the cloud, allowing Pindrop´s technology to work faster and more securely and provide real-time feedback to users.

Pindrop® solutions are the way to the future of voice by establishing the standard for identity, security and trust for every voice interaction. Pindrop solutions protect some of the biggest banks, insurers, and retailers in the world using patented technology that extracts an unrivaled amount of intelligence from every call and voice encountered.

Pindrop solutions help detect fraudsters and authenticate genuine customers, reducing fraud and operational costs, while improving customer experience and protecting brand reputation. Pindrop, a privately held company, headquartered in Atlanta, GA, was founded in 2011 by Dr. Vijay Balasubramaniyan, Dr. Paul Judge and Dr. Mustaque Ahamad and is venture-backed by Andreessen Horowitz, Citi Ventures, Felicis Ventures, CapitalG, GV, IVP and Vitruvian Partners.

128 Technology, a software-based networking company, is on a mission to radically reinvent companies´ digital futures based on a new model for virtual networking called Session Smart™. Session-smart networking enables enterprise customers and service providers to create a service-centric fabric that´s more simple, agile, and secure, delivering better performance at a lower cost. To learn more about 128 Technology, visit www.128technology.com.