Pindrop brings enterprise level risk-based authentication to call centers

Pindrop, the pioneer in voice security and authentication, has announced Pindrop® Express, a risk-based authentication solution with carrier embedded capabilities that can validate the customer´s phone number prior to the call arriving at the contact center, the company said.

Express delivers a simple “yes or no” authentication decision and if the number is spoofed or has a high risk reputation, the number will not be validated.

Pindrop Express goes beyond phone number validation by working within the carrier networks to gain access to additional metadata and analyzes calls using a proprietary anti-fraud risk engine.

Enterprises of all sizes can start realizing the benefits of Pindrop Express once they have integrated with a single API. The solution begins to deliver value on the very first day the integration is completed. Pindrop Express requires no physical changes for customers, no new hardware and zero footprint at the customer site. All calls passively flow through Pindrop´s Carrier Platform.

Pindrop® solutions are the way to the future of voice by establishing the standard for identity, security and trust for every voice interaction. Pindrop solutions protect some of the biggest banks, insurers, and retailers in the world using patented technology that extracts an unrivaled amount of intelligence from every call and voice encountered. Pindrop, a privately held company, headquartered in Atlanta, GA, was founded in 2011. For more information, visit pindrop.com.