Pindrop announces deep voice machine learning technology

Pindrop, the pioneer in voice security and authentication, has announced their proprietary Deep VoiceTM biometric engine, which utilizes the latest deep neural network technology for speaker recognition, to passively identify legitimate and fraudulent callers, solely by voice. Pindrop´s Deep VoiceTM engine has expanded the company´s total addressable market from USD 2.5B to USD 7.8B with the introduction of a new authentication product, Pindrop® Passport.

Pindrop Passport is a multi-factor authentication solution that passively authenticates callers based on their voice, device and behavior as they naturally engage with a call center. Passport is powered by the first-of-its-kind Deep VoiceTM biometric engine that is able to recognize a caller by their voice even with short command-like utterances, regardless of if they are interacting in the IVR or with an agent.

Pindrop® solutions are the way to the future of voice by establishing the standard for identity, security and trust for every voice interaction. Pindrop solutions protect some of the biggest banks, insurers, and retailers in the world using patented technology that extracts an unrivaled amount of intelligence from every call and voice encountered. Pindrop solutions help detect fraudsters and authenticate callers, reducing fraud and operational costs, while improving customer experience and protecting brand reputation. Pindrop, a privately held company, headquartered in Atlanta, GA, was founded in 2011 and is venture-backed by Andreessen Horowitz, Citi Ventures, Felicis Ventures, CapitalG, GV, and IVP. For more information, visit