Pike County Sheriff's office upgrades 911 call-handling operations

Pike County Sheriff´s Office (Pike County, Indiana) has begun a transition to PowerPhone´s Total Response solution to streamline 911 call-handling operations, the office said.

Total Response provides the tools, processes and trainings for Pike County´s Public Safety team to define, achieve and measure their 911 call-handling standard of care.

At the center of the transition is PowerPhone´s CACH software, a computer-aided call-handling software that communicates with Pike County´s existing CAD system to transfer information from 911 call handlers to emergency responders as it is gathered. The Pike County Sheriff´s Office uses Cushing CAD (J2), which had previously built an interface to CACH; CACH´s interface can interact with any CAD.

PowerPhone provided each Pike County Sheriff´s Office call handler with protocol certification training and provided system and administrative training for managers. The implementation process also provided full software installation, around-the-clock support and will handle all future software and protocol updates to keep Pike County current with 911 call-handling best practices.

PowerPhone is a privately held Connecticut corporation, and a provider of emergency communications technology, consulting and training. PowerPhone´s single-system Total Response approach to emergency communications ensures consistent call handling