Panasonic Announces Strategic Alliance with CyTrack to Improve Customer Experience

Panasonic System Communications Company of North America, Division of Panasonic Corporation of North America, has announced a strategic alliance with CyTrack to offer the CyTrack Customer Experience Solutions, a suite of contact center solutions designed to provide customers with powerful insight, reports around system performance, service levels and staff efficiency, and communication integrations for SMS, chat and voice tools, the company said.

The relationship allows for seamless integration between CyTrack´s Customer Experience technology and Panasonic´s business communication servers, allowing businesses to respond efficiently to customers across a broad range of channels.

Leveraging a user-configurable interface, businesses can set targets or thresholds, track performance in real-time and better predict key business outcomes by leveraging actionable data from these solutions. The combined package delivers powerful metrics that help businesses increase productivity and customer service, grow profitability by tracking and controlling costs and improve employee accountability. CyTrack Customer Experience Solutions are available in software and hardware models through Panasonic´s authorized unified communications distributors and are compatible with Panasonic business communication servers.

Newark, NJ-based Panasonic Corporation of North America is a technology partner and integrator to businesses, government agencies and consumers across the region. The company is the principal North American subsidiary of Osaka, Japan-based Panasonic Corporation and leverages its strengths in Immersive Entertainment, Sustainable Energy, Automated Supply Chains and Connected Solutions to provide secure and resilient integrated solutions for B2B customers. Learn more about Panasonic´s ideas and innovations at: PanasonicMovesUs.com.

CyTrack Intelligence Systems Pty Ltd is a Microsoft Gold independent software vendor (ISV) and Panasonic certified Gold PSDN global partner that builds, develops and sells enterprise software. The company distributes in over 30 countries worldwide with global headquarters in Gold Coast, Queensland, Australia. CyTrack improves services, increases productivity and saves costs for businesses worldwide through effective customer experience, interaction & communication technology.