Talkdesk®, Inc., the cloud contact center for innovative enterprises, has announced Palmer Johnson Power Systems selected Talkdesk CX Cloud™, an end-to-end solution on a single platform, to propel its customer service operations forward, the company said.
This international business provides engine, transmission and drivetrain systems and service for off-highway vehicles like construction and oil field equipment, as well as marine vessels. In an industry where minutes count and deadlines cost, the Palmer Johnson Power Systems (PJPS) team delivers service excellence built on innovation, product expertise, urgency and strong partnerships.
PJPS chose Talkdesk as its customer service solutions partner for cloud flexibility and scalability to support the company´s growth and comprehensive Salesforce integration to improve customer experience.
Talkdesk´s scalability was a crucial component in Palmer Johnson Power Systems´ final decision to move its rapidly expanding customer service operations to Talkdesk CX Cloud. The ability to adjust service levels to meet fluctuating demands and seasonal traffic spikes help PJPS reduce costs and keep pace with customer needs while improving contact center efficiency.
Talkdesk® is the cloud contact center for the customer-obsessed. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of support and sales teams and their end-customers, resulting in higher customer satisfaction, productivity and cost savings. Over 1,800 innovative companies around the world, including IBM, Acxiom, 2U, Trivago and Peloton, rely on Talkdesk to make customer experience their competitive advantage. Learn more and request a demo at www.talkdesk.com.