Palace Resorts provides vacation experiences with Avaya Private Cloud Solution

Avaya Holdings Corp. (NYSE: AVYA) has announced that Palace Resorts, the company setting the standard in five-star, all-inclusive resort accommodations, has implemented Avaya Contact Center technology solutions to create unparalleled customer service through a seamless guest and employee connection to experience the luxury and comfort “All Inclusive” of the “Palace Experience”, the company said.

With more than 30 years of hospitality, Palace Resorts has 11 resort hotels located in cities across Mexico and in Ocho Rios, Jamaica, offering 5,500 exclusive rooms and welcoming more than two million guests a year, served by eleven thousand employees.

Palace Resorts had an outsourced solution for customer service to manage reservations but, it needed to optimize its operational performance and call center solution to ensure a higher-quality customer experience and increased the engagement. The company determined a private cloud-hosted Contact Center solution was the best option. Avaya´s cloud-based Contact Center solution was selected based on experience, capabilities and reliability.

Avaya is a global provider of digital communications software, services and devices for businesses of all sizes. For more information, visit

With ten oceanfront resorts overlooking sparkling turquoise waters, Palace Resorts sets the highest standards for five-star all-inclusive vacations in Mexico and Jamaica. Offering luxurious and spacious accommodations accentuated by signature in-room double whirlpool tubs, nightly entertainment, the Caribbean & Mexico´s most extravagant spas, a premier Jack Nicklaus signature golf course, Palace Resorts sets the stage for a truly exceptional experience for travelers. For more information, visit