Ozonetel announces omnichannel widget that combines voice and chat

Cloud Telephony Systems pioneer Ozonetel launched a new Omnichannel service widget – KOOKOO Interactive Assistant, the company said.

The widget enables web visitors to place one-click, VOIP calls from the website. In a first-of-its-kind offering, it runs a parallel chat session concurrently with the voice call.

KOOKOO Interactive Assistant is supported by the KOOKOO Platform and KOOKOO CloudAgent. The Cloud contact center software at the backend ensures advanced calling features, automatic call distribution, skill hunting and visual IVR. Integration with all CRMs and Ticketing solutions including Zendesk, Zoho, Salesforce, Freshdesk, and Hubspot -ensures automatic capture and retrieval of caller details.

Ozonetel Communications, headquartered in Singapore, has been creating and deploying contact center solutions globally. They have over 1000 enterprise clients across US, India, and UAE. The platform supports over 50,000 live agents and has handled over 3 billion calls.