OZ, a global consulting, services and solutions leader, has announced the promotion of Ric Cavieres to the role of President, reflecting a successful year of growth following the company´s strategic shift in vision and brand to provide transformative customer experience (CX) services and solutions, the company said.
Based in Florida, OZ is in the center of the travel and hospitality industry and its clients include many of the world´s top cruise lines and hotel chains. Globally, it counts several of the world´s largest health sciences and financial services companies as clients.
Ric joined OZ as EVP, Markets and Consulting in October 2018 from Cognizant, a USD 16B global consulting and digital services company, where he was the Global Consulting and Digital Leader for Life Sciences. Previously, he was a Partner at the big 4 firms EY, PwC/IBM and Capgemini where he drove digital innovation, consulting and solutions. He is a recognized CX thought leader and speaker, receiving industry recognition as a PharmaVOICE 100 honoree.
OZ is a global consulting company whose consulting services and solutions help make their clients leaders in CX. Using Design Thinking, Analytics and AI, IoT, Automation, Cloud and their Innovation Labs; OZ drives digital innovation across the travel and hospitality, health sciences, retail, high tech, and financial services industries. To learn more, visit FollowOZ.com.