Teams at Expedia, Travelocity, Orbitz and CheapTickets have announced steps to help travelers who are experiencing difficulties connecting with travel advisors or cancelling and changing travel plans, the companies said.
The companies said if travel plans are more than a week out, travelers should wait to contact customer support to ensure travel advisors can prioritize travelers with the most immediate needs.
Travelers with trips in the next seven days are encouraged to visit customer service pages for Expedia, Orbitz, Travelocity and CheapTickets before contacting customer support for up-to-date guidance and options.
Travelers can change or cancel travel plans from their account online or via mobile apps without additional fees.
The companies offer a new chat feature offering a virtual agent online for direct assistance.
Due to COVID-19, Expedia, Travelocity, Orbitz and CheapTickets are waiving change fees for many hotels based on where you are traveling to or from and travel dates.
Travelers planning new travel are encouraged to use booking options with built-in flexibility like free cancellation and changes.