ZIM Integrated Shipping has extended its contract with Orange Business Services for cloud-based contact center and collaboration services, including network connectivity and audio and web conferencing, the company said.
This solution will continue to boost collaboration and productivity across 20 contact centers globally, resulting in an enhanced experience for ZIM´s customers.
ZIM is one of the largest carriers in the global container shipping industry, and Orange has a long-standing relationship with the shipping giant as its trusted partner to provide its worldwide corporate IT infrastructure. ZIM remains at the forefront of the carrier industry due to its ability to rapidly adapt to the shipping industry´s commercially changing models and emerging market needs. The contact center and collaboration services help ZIM differentiate itself in a market where high-quality customer experience is one of the main drivers for retention and satisfaction.
Since 1945, ZIM provides creative operational and logistical solutions to customers. Over the years ZIM has grown to become a force in the global shipping industry, by pioneering innovative technologies and expanding its vast geographical network while maintaining its tradition of excellence.
Orange Business Services is a network-native digital services company and the global enterprise division of the Orange Group. It connects, protects and innovates for enterprises around the world to support sustainable business growth. For more information, visit www.orange-business.com.