OpenMethods Harmony connectors available through Avaya DevConnect

Today OpenMethods, a CRM integration solutions provider, has announced that its portfolio of Harmony Connectors for Oracle will be sold through the Avaya DevConnect Select Product Program, the company said.

Avaya is a leading global provider of business communications software, systems and services. Avaya Engagement Solutions enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance.

The OpenMethods Harmony Connectors for Oracle offered through the program are being compliance-tested for compatibility with Avaya Aura® Application Enablement Services 7.0. By integrating with the Avaya Aura Platform, the Harmony Connector solutions make it easy for companies to deeply integrate their contact center with Oracle CRM solutions to create a unified agent desktop and universal queue.

As part of the Avaya orderable solution set, OpenMethods´ solutions can be easily purchased through both Avaya and its channel partners. Customers can add specific capabilities to their existing Avaya platform or can source a complete Avaya-based communications solution that incorporates the OpenMethods Harmony Connectors for Oracle.

OpenMethods and other companies participating in the Select Product Program are Technology Partners in the Avaya DevConnect Program — an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company´s investment in its network.

Avaya enables the mission critical, real-time communication applications of the world´s most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications with integrated, secure networking– offered on premises, in the cloud, or a hybrid. Today´s digital world requires some form of communications enablement, and no other company is better positioned to do this than Avaya.

OpenMethods´ leading Interaction Integration Platform consist of PopFlow Studio and the Harmony multimedia bar, which deeply integrate telephony, email, and chat systems from providers such as Avaya and other leading communication technology leaders with Oracle Service Cloud. By personalizing and simplifying customer experiences, OpenMethods´ plug and play Interaction Integration Platform has saved some of the most complex contact centers 30+ seconds in average handling times, years of custom development, and millions of dollars, while also significantly driving up customer satisfaction.