OpenMethods, Five9 to enable streamlined omnichannel interaction

OpenMethods, a provider of omnichannel and CTI integration solutions, has partnered with Five9 (NASDAQ: FIVN), a provider of cloud software for the enterprise contact center market, the company said.

The partnership will start with OpenMethods´ releasing PopFlow Studio for Five9´s Cloud Contact Center and Oracle Service Cloud. This PopFlow release will enable contact centers using Five9 and Oracle Service Cloud to automate workflows, personalize customer experiences and reduce average call handle time by more than 30 seconds.

OpenMethods will now offer new and current Five9 customers a free, 30-day trial of PopFlow Studio. Later this year, OpenMethods will release their Harmony multimedia bar for Five9´s Cloud Contact Center and Oracle Service Cloud.

Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.

OpenMethods´ leading Interaction Integration Platform consists of PopFlow Studio and Harmony, which deeply integrate telephony, email, and chat systems from leading communication technology leaders with Oracle Service Cloud to create a unified desktop, universal composite queue and streamlined interactions.