Network and customer analytics provider Polystar has been chosen by Ooredoo Tunisia to deliver rich customer insights and to improve subscriber experience, the company said.
Ooredoo has embarked on an ambitious programme of operational change, to introduce a more customer-centric focus. As part of this transformation, it needed the ability to be able to more rapidly generate attractive offers for its subscribers and to be able to perform accurate segmentation.
The combination of Polystar´s KALIX and its Customer Insights Solutions enabled Ooredoo to meet this goal, providing a comprehensive platform that delivers both the network performance information and the insight into subscribers and services required.
Ooredoo Tunisia, a subsidiary of Ooredoo Group, is a Telecom Operator leading the mobile market in Tunisia. In addition to mobile services, Ooredoo Tunisia offers a large portfolio of Telecom services for corporate customers such as fixed broadband, cloud solution and IT managed services including security and IP telephony.
Ooredoo Tunisia is continuously working on getting closer to its international customers by enlarging its international presence and offering the best service quality by enhancing the resilience of its architecture.
Polystar enables Communications Service Providers to achieve excellence in CEM, Big Data Analytics, Service Assurance, Network Monitoring, Service Enablement and High Performance Testing. Founded in Stockholm in 1983, in has evolved into a global presence, serving customers in over 50 countries.