Avaya (NYSE: AVYA) and Komutel, in close collaboration with Combat Networks, Bell Canada and the Ontario Provincial Police (OPP), have conducted the first Next Generation 9-1-1 (NG9-1-1) test call transfer in Canada. NG9-1-1 carries the promise of more effective call handling for public safety personnel with the goal of improving outcomes in emergency situations, including those that are life-threatening, the companies said.
NG9-1-1 is a cross-industry initiative that strengthens and improves how 9-1-1 calls are handled. It reimagines the response possibilities of emergency services, allowing responding agencies the opportunity to have greater context, smoother workflows, and improved operating efficiency. This ultimately helps empower public safety agencies to respond to emergencies with greater speed and effectiveness for better outcomes that save lives and property.
Effective handling of 9-1-1 calls often starts at a Primary Public Safety Answering Point (PSAP) where calls are triaged before transfer to the appropriate Secondary PSAP that will take the lead in responding to the incident. While this is standing operating procedure for Enhanced 9-1-1 (E9-1-1) today, the first NG9-1-1 test call transfer from one PSAP to another has taken place in Canada, marking a significant milestone toward establishing robust NG9-1-1 services. The call originated from the Bell Canada Emergency Services IP network (ESInet) to the OPP General Headquarters in Orillia where it was transferred across the new network to a PSAP in Quebec.
Avaya enables organizations to create intelligent communications experiences for customers and employees. Avaya builds open, converged, and innovative solutions to enhance and simplify communications and collaboration. For more, visit http://www.avaya.com.
Komutel is a developer of 9-1-1 communication solutions which are easily integrated with our Public Safety Client´s existing telecommunications and IT infrastructure (IT, VoIP, TDM, UC, Centrex, VM, mobiles, and radio).
Since July 2001, Combat Networks has assisted its customers by designing and architecting state of the art high-performance networks.
Canada´s largest communications company, with more than 22 million consumer and business connections, Bell provides advanced broadband wireless, TV, Internet and business communication services throughout the country. Bell Media is Canada´s premier multimedia company with assets in television, radio, out of home and digital media. To learn more, visit Bell.ca or BCE.ca.