Ontario International Airport recognized for commitment to customer service

Ontario International Airport (ONT) has announced an aviation trade organization has recognized the airport for its commitment to customer service, placing the Southern California gateway among just nine airports in North America — and the only Los Angeles-area airport — to earn the distinction, the company said.

The Customer Service Experience Accreditation bestowed by Airports Council International, the Montreal-based trade association for airports worldwide, honors ONT for its ability to identify and understand the needs and expectations of airline passengers and airport visitors, all the while enhancing the customer service experience.

Since the transfer of ownership from the City of Los Angeles in late 2016, ONT has undergone a transformation of its food, beverage and retail concessions, bringing popular national brands as well as unique, California-centric dining options to passenger terminals.

Ontario International Airport, located in the Inland Empire, is approximately 35 miles east of downtown Los Angeles in the center of Southern California. It is a full-service airport which, before the coronavirus pandemic, offered nonstop commercial jet service to 26 major airports in the US, Mexico and Taiwan.