Observe.AI, Telarus to Bring AI-Driven Speech Analytics, Quality Management Platform to Market

Observe.AI, a provider of AI-powered speech analytics and quality management for voice customer service, has announced that it has partnered with Telarus, the largest US-based technology services distributor (master agent), the company said.

Observe.AI´s Voice AI platform will be the first of its kind in Telarus´ portfolio of suppliers. With Observe.AI, top brands can unlock conversational insights across 100% of their calls and coach agents to improve the customer experience.

Thousands of global contact center agents are coached with Observe.AI, which provides a detailed look at how top agents structure calls so those tactics can be replicated.

Observe.AI, the provider of AI-powered Speech Analytics and Quality Management for contact centers, turns agents into top performers. With its Voice AI Platform, which leverages the latest Speech and Natural Language Processing technologies, organizations quality check 100% of calls, ensure compliance, and offer targeted coaching. For more information, visit www.observe.ai.

Telarus is a privately held technology services distributor (master agent) in the United States. Its agent-partner community sources data, voice, cloud, and managed services through a portfolio of 200 service providers. To learn more, visit telarus.com, or follow on Twitter @Telarus.