Observe.AI, a provider of providing AI-powered agent enablement software to enhance voice customer experiences, has hired Rich Wang as Vice President of Customer Success, the company said.
Wang will run the post-sales customer journey and identify new opportunities for the business. He received a Bachelor of Science in Engineering from the University of California at Los Angeles and holds an MBA from the University of California at Berkeley.
Observe.AI is an agent enablement platform, powered by Voice AI. With Observe.AI, teams improve the customer experience by analyzing 100% of calls for compliance and coaching. Observe.AI has been named one of the Forbes Top 50 Most Promising AI Companies List and the Gartner Top 25 Enterprise Startups to Watch List. For more information, visit www.observe.ai.