Delta Air Lines (NYSE: DAL) has rolled out 100 handheld devices to help gate agents drive more personal engagements with customers at its home airport in Atlanta, the company said.
The convenient “Nomad” tool is the size of a cell phone and gives agents the ability to make seat changes, rebook customers, check bag status, board or check-in customers, and print bag tags and boarding passes all in the palm of their hand.
Nomad devices will save customers time, cut line waits and help Delta teams better adjust staffing when bad weather or other factors impact the operation. And this is just an early version of the tech. The global airline plans to continue to source employee and customer feedback to learn what other capabilities these devices should have, all while expanding the test to other hub markets.
Delta Air Lines serves more than 180 million customers each year. Headquartered in Atlanta, Delta employs more than 80,000 employees worldwide and operates a mainline fleet of more than 800 aircraft.