NICE works with Nashville on 911 system

NICE (Nasdaq: NICE) Inform will support the Metro Nashville (TN) Department of Emergency Communications (MNDEC) current communication recording needs, while also enabling future logging of SMS texts and other multimedia, as the center prepares to accept texts-to-911 starting next year, the company said.

NENA i3-compliant and future-ready NICE Inform enables a seamless migration to next generation emergency communications. NICE Inform captures, manages, and synchronizes multi-channel interactions between citizens, PSAPs and first responders, to provide a complete, true record of incidents. It assembles telephony and radio communications into an authentic incident timeline along with SMS 911 texts, GIS, screen recordings, video and other multimedia, for comprehensive insight into the ´who, what, when, where and why´ of incidents.

The Metro Nashville Department of Emergency Communications Operations Division is the core of the public safety system for Davidson County and the Nashville area.

NICE provides both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data.