NICE with AI-Based Analytics Revolutionizes Performance Management

NICE (Nasdaq: NICE) has announced that its NICE Performance Management (NPM) solution includes AI-driven analytics to foster employee engagement and improve organizational performance, the company said.

The new capabilities precisely point supervisors to areas where performance can be improved and facilitate personalized, measurable and engaging programs that empower employees to achieve their objectives.

The innovative AI-driven analytics capabilities that power NPM eliminate the need for supervisors to perform time-consuming data analysis. The AI capabilities consider business objectives, factor in the scores and weights of employee metrics and combine them with the historical impact of previous coaching efforts. As a result, NPM provides supervisors with a clear indication of the optimal areas to focus their coaching efforts on.

NICE (Nasdaq: NICE) is the world´s provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.