NICE (Nasdaq: NICE) has announced that it has won accolades in two categories of the Consumidor Moderno (Modern Consumer) awards, the company said.
The company was recognized in Digital Recording and Speech Analytics categories after having received the highest average ratings from customers and users on three key indicators evaluated, namely customer satisfaction, continuity of use and recommendations by third parties.
The company was honored for demonstrating excellence in:
Digital Recording: The NICE AIR and Engage recording platform which captures, stores and encrypts interactions across any channel to support organizational compliance, and quality practices. It powers rich real-time applications, enables seamless communications between various contact center systems and delivers greater integration with third party technologies and business applications for lower TCO.
Speech Analytics: NICE Nexidia helps organizations become analytical by nature by uncovering insights about customer behavior over their full journey with the enterprise, driving longer lasting relationships and improving business outcomes. Designed to turn customer interactions into actionable results, NICE Nexidia´s purpose-built analytics measure progress in meeting customer satisfaction and churn reduction goals.
NICE (Nasdaq: NICE) is the world´s provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.