NICE (Nasdaq: NICE) has launched its ASEAN (Association of Southeast Asian Nations) User Group, with more than 120 members representing 70 organizations registered, the company said.
NICE User Group (NUG) ASEAN facilitates the sharing of best practices and drives the connection with experts, domain expertise and innovative technology to accelerate the pace of customer experience and digital transformations.
NUG ASEAN was formed with strong support from the regional NICE customer base and in response to an increasing market need in APAC. The region-specific NUG chapter will be led by Vigneswaran Sivalingam, Senior Director of Operations at TDCX Malaysia, with guidance from the NICE APAC management team and subject matter experts.
Members of the NICE User Group will be able to participate in programs covering both on-site and online discussions. NUG ASEAN will be holding quarterly on-site meetings for regional networking and updates, including the sharing of customer references, resource materials and more. Group members have user privileges and access to the global NUG Resource Center, a repository of technical and training manuals, recorded webinars, articles, presentations, use cases and more, which has now been made available via a convenient mobile app for both iPhone and Android.
NICE is the world´s provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data.