NICE to Enable Immediate Contact Center Transition to Work-From-Home

NICE (Nasdaq: NICE) has announced CXone@home, a limited time offering to support organizations in their challenging time, as they respond to COVID-19, the company said.

CXone@home cloud native offering is designed to enable contact centers to transition their workforce to work-from-home in 48 hours or less. CXone@home is also available to organizations with on-premises infrastructure that still do not use CXone and enables expediting their response to COVID-19.

CXone@home is offered with no commitment, no contract and free for 45 days. Powered by the state-of-the-art CXone cloud platform, CXone@home key functionality includes ACD/IVR and Audio Recording with no maximum seat limits, 99.99% availability and E-learning for agent onboarding.

NICE (Nasdaq: NICE) is a provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.