NICE (Nasdaq: NICE) has announced that The Results companies, a premier global customer experience provider, has implemented NICE Robotic Automation to achieve full data accuracy, reduce processing time by orders of magnitude, and ensure complete regulatory compliance for several internal procedures, the company said.
The company´s success in implementing the unattended automation solution was recognized at Interactions 2018, where the company received a CX Excellence Award in the “Rookie of the Year” category.
The Results companies operate award-winning global contact centers, delivering customer centric solutions that generate uplifting interactions and reliable performance. The Results companies supports every facet of the customer lifecycle, from customer acquisition to retention as well as back office services.
NICE is the world´s provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens.