NICE (Nasdaq: NICE) has introduced NICE Inform Elite, the eighth generation of its industry-leading multimedia incident information management solution for emergency communications centers, the company said.
The NICE Inform Elite edition goes far beyond traditional emergency communications recording solutions to deliver incident intelligence that empowers Public Safety Answering Points (PSAPs) to improve their operational performance, provide better quality service and make smarter decisions.
NICE Inform Elite adds four new core capabilities on top of Inform´s already robust applications: CAD Incident Analytics to enhance incident reconstruction and automate quality assurance workflow; Incident Intelligence dashboards for real-time tracking of performance targets and trends; GIS mapping for improved incident visualization and analysis; and a future-ready multimedia recording platform.
Inform Elite´s CAD Incident Analytics also helps PSAPs comply with the APCO/NENA Quality Assurance and Quality Improvement (QA/QI) standard, which recommends that PSAPs review all calls involving high acuity and catastrophic events. NICE Inform Elite automates this process by applying CAD incident type classifications, severity and other parameters to automatically select and schedule calls for QA review.
NICE provides both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens.