NICE (Nasdaq: NICE) has announced that it has been recognized by DMG Consulting LLC, a research and consulting firm, as the market share leader for speech analytics, the company said.
In a new report, NICE was noted for holding the largest percentage of the total speech analytics market based on the number of contact center seats, as it has for the past seven years. Additionally, NICE shared leadership across four categories of customer satisfaction including current product, implementation, professional services and pricing.
DMG Consulting´s 2018-2019 Speech Analytics Product and Market Report stated that NICE Speech Analytics solutions accounted for 43.6 percent of the market. This represents over 2.5 million seats — almost a million more than its nearest competitor. According to the report, “Speech analytics is getting a new lease on life, courtesy of artificial intelligence, machine learning and the digital transformation.
NICE (Nasdaq: NICE) is the world´s provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.