NICE (Nasdaq: NICE) has announced that Forrester Research has recognized NICE as a provider of two reports on Customer Journey Analytics Visioning and Orchestration, the company said.
Entitled “The Forrester Waveâ¢: Journey Orchestration Platforms, Q4, 2018”, and “The Forrester Waveâ¢: Journey Visioning Platforms, Q4 2018”, the reports position NICE amongst the most significant vendors in the market.
NICE Nexidia´s Customer Engagement Analytics (CEA) received the highest scores possible in the technology, planned enhancements, partner ecosystem and number of employees criteria analyzed by the research and advisory firm. NICE also had amongst the top scores in the journey design and planning criteria.
NICE is the world´s provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens.