NICE migrates 100 customers to integrated solution

NICE (Nasdaq:NICE) has displaced more than 100 legacy Workforce Optimization deployments previously used by inContact customers, moving them over to the advanced, fully integrated NICE-inContact solution, the company said.

This marks a key milestone in the integration of the NICE-inContact Customer Interaction Cloud with NICE´s analytics-driven WFO applications as part of a complete contact center platform.

The migration was completed in less than six months after NICE closed the acquisition of inContact, and NICE expects to complete the rest of the displacement process within a short time frame.

NICE (Nasdaq:NICE) is the worldwide provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data.